Support

Table of Contents

This support page is divided into sections. Click the links below to be taken to that section:

TempElert Spectrum

TempElert Standard Edition

TempElert USB

Power Failure Detector

Downloads, Manuals, and Datasheets for Software and Devices


TempElert Spectrum

Version 1.41 now available, see downloads below. For a list of changes, bug fixes etc see this page (popup window)

 

Online Help File for TempElert Spectrum

Our online help file is available here (popup window)


TempElert Spectrum FAQs

Q: Where do I get TempElert Spectrum 64 bit version?

A: Both 32 and 64 bit versions come on the CD ROM and you can choose which to install. For downloads, we offer links to both versions when we send your serial number key.

 

Q: Can I run more than one TempElert Spectrum on a PC, say for example if I have two locations to monitor?

A: No, and there is no need. TempElert Spectrum will monitor multiple devices, multiple probes, across multiple networks. For small scale monitoring needs see TempElert Standard and TempElert USB.

 

Q: Can I run a temperature sensing device on a wireless (WiFi) network instead of a wired network?

A: Yes, we offer an adapter for that, see the purchase page. Bear in mind however that WiFi networks aren't as reliable as a permanent wired Ethernet connection. If your monitoring requirement is truly of a mission critical nature, we recommend a wired connection.

 

Q: I don't know how to program the network device for a fixed IP address. How do I do this?

A: The network enabled temperature and environmental monitors that we sell require a one-time programming to match your network settings. You'll need to get the following information from your network administrator.

An available fixed IP address, such as 192.168.0.155

The gateway address of your LAN/WAN, such as 192.168.0.1

The netmask, typically 255.255.255.0

You'll need to connect a serial port from your PC to your device to program it. Many modern PC's don't have a serial port, in which case you'll need a USB to serial converter cable, typically about $30-$50. Follow the instructions in the device manual on how to do this. Alternately, we offer a programming service to program the devices for "plug and play" operation prior to shipping them to you. See the purchase page for this option.

Once programmed, the devices maintain the settings in non-volatile memory, even if powered off.

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TempElert Standard Edition

TempElert Standard Edition is the longest standing version of our software features an intuitive graphical interface with industrial style flag annunciators for "at a glance" status checks. Supports Models E4 and E16. A site license edition is also available.

Online Help File for TempElert Standard

Our online help file is available here (popup window)

 

TempElert Standard FAQs:

Q: Can I run a temperature sensing device on a wireless (WiFi) network instead of a wired network?

A: Yes, we offer an adapter for that, see the purchase page. Bear in mind however that WiFi networks aren't as reliable as a permanent wired Ethernet connection. If your monitoring requirement is truly of a mission critical nature, we recommend a wired connection.

 

Q: I don't know how to program the network device for a fixed IP address. How do I do this?

A: The network enabled temperature and environmental monitors that we sell require a one-time programming to match your network settings. You'll need to get the following information from your network administrator.

An available fixed IP address, such as 192.168.0.155

The gateway address of your LAN/WAN, such as 192.168.0.1

The netmask, typically 255.255.255.0

You'll need to connect a serial port from your PC to your device to program it. Many modern PC's don't have a serial port, in which case you'll need a USB to serial converter cable, typically about $30-$50. Follow the instructions in the device manual on how to do this. Alternately, we offer a programming service to program the devices for "plug and play" operation prior to shipping them to you. See the purchase page for this option.

Once programmed, the devices maintain the settings in non-volatile memory, even if powered off.

 

Q: Can I run more than one TempElert Standard on a PC, say for example if I have two locations to monitor?

A: Yes, but it is required that you install the program into a separate folder a second time. The limit is two installs per PC to monitor two network enabled devices such as the E4 or U16. For monitoring multiple locations please use TempElert Spectrum which is designed for the purpose.

 

Q: Do I have to run the network enabled sensing device on a fixed IP address?

A: Yes, this is due to the mission critical nature of the system. A fixed IP address means that changing network conditions won't cause failure.

 

Q: Are the email messages configurable to say what I want?

A: Yes, the email setup screen allows you to embed any text message you wish, the data from the sensor with an over/under condition will automatically be inserted for you along with your custom message.

 

Q: I want to operate this program at my remote location that only has dial-up internet access, will it work with that?

A: Yes, if you set your PC for "dialup on demand", TempElert will activate that feature, and initiate a telephone call to your ISP for you, and will send the message when a connection is established.

 

Q: I want to operate a network sensing device (E4 or U16) at my remote location that has DSL/Cable modem internet access, will it work with that?

A: Yes, if you set your router to pass through port 80 (HTTP) requests to the fixed IP address that the device is located at, you can query the device this way from TempElert. Since many DSL/Cable modem services rotate IP addresses regularly, you'll need something to keep track of the service IP address. Many routers support somethign called "Dynamic DNS" which is a tracking service that gives the router (and the attached device if it is set for port 80 pass through) a domain name.

Examples of these services are:

Dynamic DNS: Free DNS Service

No-IP - Dynamic DNS

ZoneEdit Dynamic DNS

For example, if you chose to sign up your router at DynDns.com you'd get a domain name (you can choose) like mydevice.dyndns.org which you would substitute for the IP address in the TempElert program where it asks for the device location. It will be automatic after that, even if the router/modem gets reset.

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TempElert USB

If you haven't seen it yet, why not try looking over The Manual for TempElert USB (PDF1.5MB)

 

TempElert USB Frequently Asked Questions:

Q: Can I run more than one TempElert USB on a PC is I have multiple USB ports available?

A: No, the device does not have multichannel capability. If you need multichannel monitoring, use TempElert Standard or Spectrum with one of our network enabled devices.

Q: Can I extend the distance away from the PC that the USB sensor operates at?

A: Yes, we offer USB extension cables with clips to do the job up to about 30 feet, as well as a CAT5/Cat6 Ethernet extender to get you 150 to 300 feet extension, depending on cable quality. See the purchase page for details.

Q: Can the sensor operate submerged?

A: No, it is for free air temperature only but, both TempElert Standard or Spectrum support submergible probes.

Q: Do you have Mac or Linux Versions available?

A: Not at this time.

Q: Are the email messages configurable to say what I want?

A: Yes, the email setup screen allows you to embed any text message you wish, the data from the sensor with an over/under condition will automatically be inserted for you along with your custom message.

Q: I don't have an email server at the location where I wish to monitor, how do I get around that?

A: There is a small built in SMTP email server in the TempElert USB program which you can enable. As long as your internet service will pass SMTP on port 25 it will work for you. You can also use most any free email service such as AOL, Google Gmail, and Yahoo Mail to send alerts to your email, pager, or cellphone. Instructions are provided to help you.

Q: I want to operate this program at my remote location that only has dial-up internet access, will it work with that?

A: Yes, if you set your PC for "dialup on demand", TempElert USB will activate that feature, and initiate a telephone call to your ISP for you, and will send the message when a connection is established.

Q: Do you have a list of how to send messages to my mobile phone?

A: Yes, in our TempElert USB Operation Manual (PDF1.5MB) in Appendix B we have a large up to date list of mobile providers and the messaging addresses they use.

 

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Power Failure Detector

If you haven't seen it yet, why not try looking over The Manual for the Power Failure Detector  (PDF1.48MB)

Power Failure Detector Module Frequently Asked Questions:

Q: How far away can I place the detector from the TempTrax sensing device?

A: An 8 foot twisted pair cable is provided to link the detector and the TempTrax device. You can extend this up to 200 feet away under most conditions.

Q: Can I remote the detector box (w/ LED and Switch) away from the AC to DC power supply unit as well?

A: Yes. You can use standard USB A to B male to male cable to extend the distance if needed up to 30 feet.

Q: How short of a power drop can this device detect?

A: Power drops as short as ~250 milliseconds have been observed to be detected, though detection is dependent on whether this is a full drop or simply a "droop" from some nearby load. To prevent false positives, be sure to install the Power Failure Detector Module on AC outlets that don't have large intermittent power draws such as motors.

 

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Downloads/Manuals

(.PDF files require Adobe Reader)

Model E Series

Model U Series

Power Bug

Automatic Voice Dialer

Power Failure Detector

Specifications

Model E Series

Model U Series

 

TempElert USB Downloads available:
TempElert USB_datasheet (PDF1MB)
TempElert USB Quick Start Guide (PDF100KB)
TempElert USB Operation Manual (PDF1.5MB)

Program downloads:
(For registered users. A serial number matched to your purchase is required to install and run the program. You can install these over existing installations without overwriting your previous settings)

TempElert Spectrum 32 bit Installer Version 1.41 (Windows XP, Vista, and Windows 7)

TempElert Spectrum 64 bit Installer Version 1.41 (Windows XP -64, Vista -64, and Windows 7 -64

TempElert Standard Edition Installer (Windows 2000, Windows XP, Vista, and Windows 7 32 bit only)

TempElert USB Program Installer Version 2.01 (Windows 2000, Windows XP, Vista, and Windows 7 32 bit only)
NOTE: TempElert USB sensor device required for correct operation, though the program will install and display for evaluation purposes without it.

 

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Technical support is offered by the following methods:

  • Web page
  • Email
  • Telephone

To contact us for support, use the contact page